8ebd Privacy Policy: How We Handle Your Information
At 8ebd, we want you to know exactly what happens to your information when you open an account, make a deposit via bKash or Bank Transfer, or browse our lobby. Access to our platform depends on your local law and eligible regions — this policy explains what we collect, why we collect it, and what choices you have.
Account data transparency
Local payment privacy
Your right to review records
Contact route for data queries
POLICY POSTURE
What This Policy Covers and How It Applies
This policy sets out how 8ebd collects, uses, stores and protects personal information tied to your account. When you register, we collect the details you submit — name, contact information, and the payment method you choose, whether that is bKash, Upay or Bank Transfer. We use this information to operate your account, process transactions, and respond to support requests you raise through our published contact routes. We do not sell your personal data to third parties. Information shared with payment processors — such as the mobile wallet services you use to fund your account — is limited to what those processors need to complete your transaction. Each processor operates under its own terms, and we encourage you to review those separately. Data we hold is retained for as long as your account remains active and for a period after closure as required by applicable record-keeping obligations. You may request a copy of the data we hold about you, ask us to correct inaccurate details, or raise a question about how your information is used by contacting our support team through the routes listed on this page. Availability of the platform and the scope of this policy depend on your local law and the eligible regions we serve.
bKash transactions
Payment details passed to bKash are limited to what is needed to process your deposit or withdrawal. We do not store your full wallet credentials on our servers.
Upay transfers
When you use Upay, transaction reference data is logged against your account record for dispute resolution and account history purposes only.
Bank Transfer records
Bank Transfer details are held in your account transaction log. You can review this log at any time from the wallet section of your signed-in account.
Data retention
We keep account records for the period your account is open and for a further period as required by applicable obligations. You may request deletion subject to those requirements.
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
Not every part of your experience on 8ebd falls under this single document. Understanding the boundaries helps you know where to look when you have a question about a specific area of your data.
Account access and registration
This policy fully covers the personal information you submit when opening or managing your 8ebd account — login credentials, contact details and identity verification steps shown in your account settings.
Transactions and wallet activity
Deposit and withdrawal records processed through bKash, Upay or Bank Transfer are covered here. The payment provider's own privacy terms also apply to the portion of the transaction handled on their platform.
Site content and browsing
Cookie and analytics data collected when you browse the lobby, game pages or this policy page falls within this document. You can manage cookie preferences through the settings link in the site footer.
Third-party services
Game studios whose content appears in our lobby operate their own data practices for in-game events. This policy does not extend to those third-party environments; check each provider's own terms.
YOUR ACCOUNT CHOICES
Practical Steps to Review, Correct or Query Your Data
You have real, actionable choices about the information 8ebd holds on your account. These are not abstract rights buried in legal text — they are steps you can take directly. Start by signing in and opening the account settings page, where your registered contact details and payment method records are displayed. If anything looks wrong, you can submit a correction request through the support chat or email route listed on this page. If you want a copy of all the data we hold about you, send a written request to our support team with your registered account email. We will respond within the timeframe required by applicable rules in your region. If you decide to close your account, you can request deletion of personal data that is not subject to mandatory retention obligations — the support team will walk you through what can and cannot be removed and why. Availability of these steps depends on your local law and eligible regions.
Review your records
Sign in and open the account settings page to see your registered details and transaction history. Your wallet log shows every bKash, Upay and Bank Transfer entry.
Correct account details
If your contact information or account details are inaccurate, raise a correction request via the support chat. Provide your registered email so the team can locate your record quickly.
Request your data
Send a written data-access request to our support email with your account details. We will compile and return the information we hold within the applicable response period for your region.
Ask a privacy question
For any question about how your data is used, stored or shared, contact the support team through the routes on this page. We aim to give a clear, specific answer rather than a form response.
CONTACT OUR TEAM
How to Reach 8ebd About This Policy
If you have a question about this privacy policy, want to exercise a data right, or need to report a concern, use the contact routes below. These are the channels published on the 8ebd site — we do not list routes we cannot staff.
Live support chat
Open the chat widget from any page on the site while signed in. Describe your privacy question and the team will respond directly in the chat thread.
Support email
Send your data request or policy question to the support email address shown in the contact section of your signed-in account page. Include your registered email in the message.
Account help centre
The help section inside your signed-in account lists common privacy and data questions with step-by-step answers. Check there first for faster resolution of routine queries.
HOW WE PROTECT DATA
Data Handling, Cookies, Security and Retention at 8ebd
We apply standard security measures to the data stored against your account, including encrypted connections when you log in or submit payment details. Our approach to data handling is shaped by the obligation to keep your information accurate, accessible to you, and protected from unauthorised access.
Cookies and analytics
We use cookies to keep your session active, remember your lobby preferences and measure which pages are visited most. You can review and adjust cookie settings through the footer link on any page.
Account security
Your login credentials are stored in hashed form. We do not have access to your plain-text password. If you suspect unauthorised access, change your password immediately from account settings and contact support.
Data retention periods
Active account data is held for the life of your account. After closure, records required for legal or dispute purposes are kept for the applicable period, then deleted. You can ask support for specifics.
Requesting changes
To update, correct or request deletion of your personal data, contact the support team via chat or email. We will confirm what action is possible under applicable rules in your region.
POLICY QUESTIONS ANSWERED
Common Questions About Privacy at 8ebd
These are the questions we hear most often about how 8ebd handles personal data. If your question is not here, reach out through the support chat or email route listed above.
What personal information does 8ebd collect when I open an account?
We collect the details you enter during registration — your name, contact information and the payment method you choose. When you make a deposit or withdrawal via bKash, Upay or Bank Transfer, the transaction reference is logged against your account record. We do not collect more than is needed to operate your account.
Can I see all the data 8ebd holds about me?
Yes. Sign in and check the account settings page for your registered details and transaction log. For a full data export, send a written request to the support email shown in your account. We will compile and return your information within the timeframe required for your region.
Does 8ebd share my data with third parties?
We share only what is necessary. Payment processors like bKash and Upay receive the transaction data needed to complete your deposit or withdrawal — nothing more. Game studio content providers do not receive your personal account details. We do not sell personal data to any third party.
How do I correct inaccurate information on my account?
Open account settings while signed in to review your registered details. If something is wrong, contact the support team via live chat or email with your registered account address. The team will update the record and confirm the change once it is done.
How long does 8ebd keep my account data after I close my account?
After account closure, we retain records that are subject to applicable legal or dispute-resolution obligations for the required period, then delete them. Data that is not subject to those obligations can be removed sooner on request. Contact support to ask what applies to your specific account.
Does this privacy policy apply to me if I am in Bangladesh?
Access to 8ebd and the scope of this policy depend on your local law and eligible regions. If you are accessing the platform from Bangladesh and your use is permitted under local law, this policy applies to your account data. Check the terms page for the full eligibility conditions.